In 2011, my husband bought me a Fitbit for my birthday. I had no idea what this little gadget was or what it was for. My husband, who’s always up on new technology, told me all about the Fitbit and what it does. I had been into fitness for as long as he knew me and thought it would be the perfect gift.
Back then, I had the original Fitbit that clipped onto your belt or bra. It took a while getting used to wearing it. I have to admit, it got put in the laundry a few times and got lost (and found) frequently. Sure enough, after a while I got used to seeing my daily totals including, mileage, steps, floors climbed, and active minutes. Their iPhone app was super helpful and I could even track my progress there. It didn’t take long before I was hooked.
Today (as of Sept. 2015), I am still a Fitbit user, but now I wear the Fitbit Charge on my wrist. Every time I have had a problem with my device during the past four years, Fitbit customer service has replaced or fixed my issue within a week or two. Their first step tracker had the most problems, with hardware and/or software, but each time my problem was fixed. I was amazed. I think I was given two or three replacements in just the first year. I quickly became a fan.
The only time I was ever really disappointed in the product was during my trip to the Grand Canyon. In 2012, I hiked from the north rim to the south rim of the Grand Canyon in four days. After the second day, my Fitbit Ultra display didn’t work. I continued to wear it, hoping that it could still record my activity even though I couldn’t see anything on the display (and I didn’t have my iPhone to check my step info, while hiking in the canyon.) Unfortunately, when I got back to civilization and synced my Fitbit, it didn’t work. I did notify their customer service of my issue, and gratefully I received another Fitbit Ultra within a couple of weeks.
Even today, on a rare occasion, I have issues with my Charge. Most recently, the button on the side of the display fell off. I notified customer service, and within 5 days, I was sent a new Charge. Amazing!
Of all of the companies I’ve dealt with, Fitbit has been, by far, the best. Obviously, their product is evolving with the advances in technology and sometimes there are issues. However, I don’t know of any other company that completely replaces your item if it has a defect, whether it’s the first time or the fifth (or even if it’s partly your fault!).
Fitness should be a priority for every person. Fitbit, the company, makes their priority their customers. And that makes for a very happy fitness fan base.