Just this week, my husband and daughter flew on United Airlines from Los Angeles to Chicago. United is our carrier of choice, mostly because my husband flies United for his work travels, but also because of their consistently good service and the airport’s proximity to our home.
After a long weekend at a convention, they were lucky enough to be bumped up to business class (one of my husband’s perks of being such a frequent traveler). My 12 year old was thrilled to be ending her trip with an upgraded seat and her first experience in business class!
What surprised them most came towards the end of the flight. A flight attendant handed everyone in business class a personalized business card from the pilot. It was handwritten, with passenger names, and his information on the back.