When flying to Fort Lauderdale from Chicago/O’Hare, I flew American Airlines. This was my first time flying American in over ten years. Overall, I found the experience to be a reminder of why I hadn’t flown with them for awhile. American Airlines reminds me of the airlines of the 80’s and 90’s. From the uniforms their staff wore, to their customer service, and to my experiences with their technology, it just felt antiquated. It didn’t help that the check-in counter was understaffed and our flight delay was handled poorly.
What irritated me the most was our TSA Precheck mishap. Both my husband and I are TSA Precheck certified. Upon booking the flight, we entered in our traveler identification numbers as instructed. However, when our tickets were came out of the check-in kiosk, neither one of us had the TSA Precheck designation. I spoke with an employee in the security line that told me that our tickets must have the TSA Precheck marking on it in order to go through that line. I highly doubt it was some kind of error on our part since it always works with other airlines. Nevertheless, it only added to my frustrations with American.
For me, I just always feel more welcomed on United or Southwest Airlines. Granted I have more experience on those airlines, but I feel like those companies understand that I have to get somewhere as soon as possible and they will do their best to make that happen.
And isn’t that the whole point of air travel anyways?